Our Fundraising Promise

We are so grateful to all of our supporters and wish to assure donors that our fundraising is honest, legal, transparent and respectful of their wishes.

When you donate to Swings & Smiles we want you to give with confidence. We follow the codes of practice and guidelines set out by the Institute of Fundraising and Charity Commission and are members of the Fundraising Regulator. In addition to this we also make the following promises:

  • We will never share your details with other charities or sell your data to a third party
  • We will communicate with you via your preferred method and make it easy for you to tell us what this is
  • We will be open and transparent about how we raise money and how your money is spent



Complaints Policy

Swings & Smiles is committed to delivering a high standard of service to everyone we deal with. If you think we haven’t achieved this then we’d like to hear your feedback.

You can get in touch by emailing laura@swingsandsmiles.co.uk or writing to:
Swings & Smiles
A Place to Play
Lower Way
RG19 3RR